广东省家政服务业标准

Guangdong Province Home Service Industry Standard

第一章 总则

Chapter One General Provisions

第一条 为了维护家政服务市场秩序，保护消费者合法权益，根据《中华人民共和国行政法》、《中华人民共和国消费者权益保护法》等法律、法规的规定，制定本标准。

Article 1 In order to maintain the order of the home service market and protect the legitimate rights and interests of consumers, this standard is formulated in accordance with the provisions of the Administrative Law of the People's Republic of China, the Consumer Rights and Interests Protection Law of the People's Republic of China and other laws and regulations.

第二条 本标准适用于全国各地家政服务市场，包括家政服务提供者和消费者。

Article 2 This standard is applicable to the home service market in all parts of the country, including home service providers and consumers.

第三条 家政服务提供者应当遵守本标准，提供优质的家政服务，维护消费者的合法权益。

Article 3 Home service providers shall abide by this standard, provide high-quality home service and protect the legitimate rights and interests of consumers.

广东省家政服务业标准

Guangdong Province Home Service Industry Standard

根据《中华人民共和国家标准法》、《中华人民共和国家标准管理条例》的有关规定，经广东省标准化委员会审议通过，现发布广东省家政服务业标准，自2020年1月1日起施行。

In accordance with the relevant regulations of the Standard Law of the People's Republic of China and the Regulations on the Administration of the Standards of the People's Republic of China, and after being examined and approved by the Standardization Committee of Guangdong Province, the Guangdong Province Home Service Industry Standard is now promulgated and shall come into force as of January 1, 2020.

一、定义

I. Definition

家政服务业：指从事家政服务的企业、机构、单位和个体经营者，包括但不限于清洁服务、家庭服务、保洁服务、月嫂服务、育婴服务、老年服务、陪护服务、节能改造服务、家电维修服务、家装服务等。

Home Service Industry: refers to enterprises, institutions, units and individual operators engaged in home service, including but not limited to cleaning service, family service, cleaning service, confinement nanny service, baby care service, elderly service, escort service, energy-saving renovation service, home appliance maintenance service, home decoration service, etc.

二、服务内容

II. Service Contents

1、清洁服务：包括室内外清洁、地毯清洗、玻璃清洗、管道疏通、灭虫、垃圾清理等。

1. Cleaning Service: including indoor and outdoor cleaning, carpet cleaning, glass cleaning, pipeline dredging, pest control, garbage cleaning, etc.

2、家庭服务：包括家庭保洁、家庭烹饪、家庭缝纫、家庭维修、家庭护理等。

2. Family Service: including family cleaning, family cooking, family sewing, family maintenance, family nursing, etc.

3、保洁服务：包括楼道保洁、公共区域保洁、洗衣服务、家居护理等。

3. Cleaning Service: including corridor cleaning, public area cleaning, laundry service, home care, etc.

4、月嫂服务：包括月子餐饮、月子护理、月子健康、月子按摩、月子游戏等。

4. Confinement Nanny Service: including confinement meals, confinement care, confinement health, confinement massage, confinement games, etc.

5、育婴服务：包括婴幼儿护理、婴幼儿饮食、婴幼儿游戏、婴幼儿教育等。

5. Baby Care Service: including infant and toddler care, infant and toddler diet, infant and toddler games, infant and toddler education, etc.

6、老年服务：包括老年居家照护、老年康复、老年护理、老年养老等。

6. Elderly Service: including elderly home care, elderly rehabilitation, elderly nursing, elderly pension, etc.

7、陪护服务：包括陪护伴侣、陪护健康、陪护出行、陪护活动等。

7. Escort Service: including escort companion, escort health, escort travel, escort activities, etc.

8、节能改造服务：包括节能设备安装、节能改造、节能维修等。

8. Energy-saving Renovation Service: including energy-saving equipment installation, energy-saving renovation, energy-saving maintenance, etc.

9、家电维修服务：包括家电检测、家电维修、家电清洗等。

9. Home Appliance Maintenance Service: including home appliance testing, home appliance maintenance, home appliance cleaning, etc.

10、家装服务：包括家装设计、家装施工、家装维修等。

10. Home Decoration Service: including home decoration design, home decoration construction, home decoration maintenance, etc.

广东省家政服务体系标准

Guangdong Province Home Service System Standard

《广东省家政服务体系标准》（以下简称本标准）是由广东省经济和信息化委员会、广东省卫生健康委员会、广东省民政厅联合制定的。本标准适用于广东省内家政服务机构及其家政服务人员的家政服务体系。

The "Guangdong Province Home Service System Standard" (hereinafter referred to as the Standard) is jointly formulated by the Guangdong Provincial Economic and Information Commission, the Guangdong Provincial Health and Health Commission and the Guangdong Provincial Civil Affairs Bureau. This standard applies to the home service system of home service institutions and their home service personnel in Guangdong Province.

一、定义

I. Definition

1. 家政服务：指以满足家庭的生活服务需求为主要内容，以家庭经济实力为根据，以家居管理、家庭护理、护理保健服务、家政服务等为基本内容的服务活动。

1. Home service: refers to the service activities mainly to meet the needs of family life, based on the economic strength of the family, with home management, family care, health care services, home services and other basic contents.

2. 家政服务机构：指从事家政服务活动的机构，包括家政公司、家政服务中心、家政服务站等。

2. Home service institution: refers to the institution engaged in home service activities, including home service companies, home service centers, home service stations, etc.

3. 家政服务人员：指从事家政服务活动的专业人员，包括家政服务员、家政护理员、家政管家等。

3. Home service personnel: refers to professional personnel engaged in home service activities, including home service attendants, home care attendants and home stewards.

二、家政服务机构

II. Home Service Institutions

1. 家政服务机构应当具备家政服务资质，并取得家政服务许可证。

1. Home service institutions should have home service qualifications and obtain home service licenses.

2. 家政服务机构应当建立和完善家政服务体系，包括服务质量管理体系、服务安全管理体系、服务流程管理体系等。

2. Home service institutions should establish and perfect home service system, including service quality management system, service safety management system, service process management system, etc.

三、家政服务人员

III. Home Service Personnel

1. 家政服务人员应当具备职业技能，掌握家政服务技能，并取得家政服务资格证书。

1. Home service personnel should have professional skills, master home service skills, and obtain home service qualification certificates.

2. 家政服务人员应当掌握家政服务知识，包括法律法规、家政服务技能、服务安全知识等。

2. Home service personnel should master home service knowledge, including laws and regulations, home service skills, service safety knowledge, etc.

广东省家政服务体系标准

Guangdong Province Home Service System Standard

《广东省家政服务体系标准》（以下简称《标准》）是根据国家家政服务行业标准《家政服务体系标准》（GB/T 33001-2016）制定的。本标准规定了家政服务体系的组织结构、管理职责、服务质量管理、服务安全管理、服务费用核算及结算等内容。

The Guangdong Province Home Service System Standard (hereinafter referred to as the Standard) is formulated in accordance with the National Home Service Industry Standard Home Service System Standard (GB/T 33001-2016). This standard specifies the organization structure, management responsibilities, service quality management, service safety management, service fee accounting and settlement of home service system.

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